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[UPDATE] Printing from the Internet Explorer Print Preview fails with Citrix UPS 7.X

18. February 2016


Citrix created a private Hotfix (LC4735v2) that solves the problem.



It looks like there is a bug if you use the Citrix Universal Print Server 7.7 and try to print out of the Internet Explorer print preview. If you open the print preview and try to print the following error message is shown:

There was an internal error, and Internet Explorer is unable to print this document.

ie error

To solve the error, you have to change the Universal driver preference. Create a new Citrix User Policy (or modify one) and move the EMF down – with XPS as the first preference the error does not occur.

universal driver preference

We have created a ticket at Citrix – it looks like different customers have the same problem. A developer is investigation the error. I will update this post when we received a solution from Citrix.

From → Citrix, Microsoft, UPS

  1. Robin permalink

    are there any updates for this article?

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