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Removal of Citrix XenDesktop / XenApp 7.x VDA fails with InstallFailure 1603

9. August 2016

Some of you might have seen the following problem – the removal of the VDA failed:
vda_removal_error_01

If you check the details you get some more information’s – e.g. the removal of the Citrix Profile Management failed.
vda_removal_error_02

Removal of MSI Product ‘profilemgt_x64.msi’ (‘{9321930C-A53F-452C-80D5-AE1A8D69D9C0}’) failed with code ‘InstallFailure’ (1603).

Or the VdaMonitorPlugin_x64.MSI cannot be removed.
vda_removal_error_03

Well – but there is no solution shown how to fix it nor you can find a documentation from Citrix to solve the problem. You can’t just start the removal from the Control Panel – they are not shown under Programs.

Luckily Microsoft has published a really helpful Tool that helps to remove “problematic” Applications. After downloading open the Tool and press Next.
vda_removal_error_04

Now select Uninstalling.
vda_removal_error_05

You now get a much bigger list (compared to the one under Programs) – here you can see all Programs and their “Sub-Programs”. Now select your faulting part of the VDA – e.g. Citrix Profile Management.
vda_removal_error_06

Select Yes, try uninstall to start the removal.
vda_removal_error_07

The Tool now tries to remove the selected package….
vda_removal_error_08

… and resolves problems found during the removal.
vda_removal_error_09

After some time you should see the following dialog:
vda_removal_error_10
The problematic VDA-Component is now removed.

You can now restart the VDA removal like before – if another failing component is shown – just repeat the steps above.

From → Citrix, XenApp, XenDesktop

4 Comments
  1. sschaber permalink

    Thanks Jan to share this solution. I already ran twice in this issue.

  2. ottl05 permalink

    THX

  3. Jamie permalink

    Exactly what I needed – thanks for posting this

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